0 Menu

FAQ

What is the no.w.here shop?

The no.w.here shop functions as an accessible resource to the analogue filmmaking community, and is designed to support the needs of artists and filmmakers by providing stock and products at reasonable prices. no.w.here is not a retail outlet, nor is it a commercial film production business; we are a small non-profit organisation, and we work in a way that allows us to keep the prices of products we sell to a minimum.

Can you offer a discount? We offer a maximum discount through our membership: if you are a member of no.w.here, you will receive a 20% discount on the cost of film stock and products and 30% on workshops. As there is very little markup on our products for members, this is the maximum amount of discount we can provide.

When will I receive my order? We dispatch orders from the shop once a week, and we post first class. If you need your items for a specific date, please order your items early to allow good time for dispatch and delivery.

I'm interested in becoming a member - how do I find out further information, or can I talk to someone about it?
no.w.here encourages new members to attend an event or try out a workshop. You can also give no.w.here a call on +44 (0) 207 729 4494 Tues-Fri 10am-6pm, or email via info[@]no-w-here.org.uk.

Can I collect the items onsite instead of choosing shipping?
If you wish to collect your products onsite then when checking out you will still need to select 'United Kingdom' as your shipping option, however enter the following code: COLLECTION.

You then need to email us via orders[@]no-w-here.org.uk to arrange a collection time between the hours of Tuesday to Friday 10am-1pm and 2pm-6pm. It is not advisable just to turn up as staff may not be available to assist you.
Do you ship to my country or region and what is the cost?
We will try to fulfil your order if you live outside of the UK, so please contact us directly via orders[@]no-w-here.org.uk. The default maximum shipping rate of £8.50 is set for items to many countries that we do not commonly ship to. Therefore if in doubt - please ask and we'll verify your rate.

Can I pay via invoice?
We can accept invoices or cheques from institutions only. Please contact us directly to discuss payment for your order via orders[@]no-w-here.org.uk.

Do you refund items?
We do not refund any items.

Question still not answered?
Please contact us via orders[@]no-w-here.org.uk. Please note that we are an artist run collective and not a commercial business, therefore typical response time can be 5 working days.